Terms & Conditions

Last updated: March 18, 2026

Simple Summary

Before diving into the full legal text below, here's what you should know:

  • What You're Getting: Access to B2B consulting services designed to help organizations improve their product, engineering, and leadership capabilities.
  • Payment: Payment terms are established per engagement through a consulting agreement.
  • Refunds: Refund terms are specified in individual consulting agreements.
  • Content Ownership: Our materials belong to us and are for your use within the scope of the engagement only — please don't share, resell, or distribute them.
  • Custom AI Tools: Some engagements may include custom AI tools distributed as downloadable files and instructions or via GitHub. These are designed to work with any compatible AI provider.
  • No Guaranteed Results: While we provide professional guidance based on research and experience, we can't guarantee specific outcomes.
  • Testimonials: We may use your feedback and success stories in our marketing (with opt-out available).

This summary is for convenience only and doesn't replace the complete terms below, which govern your use of our services.

Please read these Terms and Conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Missouri, United States
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fieldway, LLC, based in Missouri, United States.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • Service refers to the Website, B2B consulting services, custom AI tools and instructions, video messages and communications, and any other products or services offered by the Company.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Fieldway, accessible from https://fieldway.org
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Service Description

The Service includes, but is not limited to:

  • B2B Consulting: Strategic consulting for organizations focused on product strategy, engineering leadership, team performance, and organizational effectiveness.
  • Custom AI Tools: AI assistants distributed as downloadable files and instructions or via GitHub repositories, designed to work with any compatible AI provider.
  • Video Messages: Personalized video communications delivered through our secure video platform.

Custom AI Tools and Third-Party Requirements

Subscription Requirements

Certain products include access to custom AI tools designed to work with a compatible AI provider (e.g., OpenAI, Anthropic, or others). Use of these tools may require:

  • An active subscription with your chosen AI provider (paid directly to that provider)
  • Direct payment to the AI provider (separate from Fieldway payments)
  • Acceptance of the AI provider's Terms of Use and Privacy Policy

No Affiliation with Any AI Provider

Fieldway is not affiliated with, endorsed by, or partnered with any AI provider. We have no control over:

  • Any AI provider's pricing, features, or availability
  • Changes to AI platform functionality or access
  • Any AI provider's data handling practices
  • The accuracy of AI-generated responses

Availability and Changes

  • AI providers may modify, suspend, or discontinue their services at any time
  • We may modify or discontinue custom AI tools if the underlying platforms change
  • If an AI provider becomes unavailable, we will provide alternative resources at our discretion
  • No refunds will be provided for AI provider subscription costs

Limitation of Liability for AI-Generated Content

THE COMPANY IS NOT RESPONSIBLE FOR:

  • The accuracy, completeness, or appropriateness of AI-generated responses
  • Any actions you take based on AI-generated suggestions
  • Any AI provider's data handling, privacy practices, or security
  • Changes to or discontinuation of AI provider services
  • Any AI provider's compliance with their own terms and policies

User Responsibility

By using our custom AI tools, you agree to:

  • Obtain and maintain your own subscription with your chosen AI provider
  • Review and accept the terms and privacy policy of your chosen AI provider
  • Use AI-generated responses as guidance, not definitive advice
  • Verify important information before acting on AI-generated suggestions
  • Not hold Fieldway responsible for AI tool performance or availability

The Company reserves the right to modify, suspend, or discontinue any part of the Service with or without notice to You.

The Company shall not be liable to You or any third party for any modification, suspension, or discontinuation of the Service.

Independent Contractor

Nothing in these Terms or Your use of the Service shall be construed to create an employment relationship, partnership, joint venture, or agency relationship between You and the Company. The Company is an independent contractor and not an employee, partner, or agent of You or any other party. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.

Payment Terms

Payment Methods

We accept payments via methods specified in individual consulting agreements or on our Website. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service.

Consulting Engagements

Payment terms for consulting engagements — including fees, schedules, and milestones — are established in individual consulting agreements or statements of work executed between You and the Company.

Refunds

Refund terms are specified in individual consulting agreements. Where no specific refund terms exist, refund requests must be made in writing to the contact information provided in these Terms.

The Company reserves the right to determine refund eligibility at its sole discretion.

Taxes

For customers located in the United States, applicable sales tax will be automatically calculated and collected as required by law.

For customers outside the United States, You are responsible for paying all taxes, duties, or other governmental fees that may apply to Your purchase of our Service in Your jurisdiction. The Company is not responsible for calculating, collecting, reporting, or remitting taxes to authorities for sales to customers outside the United States.

Intellectual Property

Our Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

All consulting deliverables, frameworks, templates, videos, and other content provided through the Service are owned by the Company and protected by copyright, trademark, and other intellectual property laws, unless otherwise specified in an individual consulting agreement.

The Company grants You a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service and Company Content solely for Your internal business purposes within the scope of the consulting engagement.

You may not:

  • Reproduce, distribute, publicly display, or publicly perform the Company Content outside the scope of the engagement
  • Modify, adapt, or create derivative works of the Company Content
  • Use any data mining, robots, or similar data gathering and extraction methods in connection with the Service or Company Content
  • Remove any copyright, trademark, or other proprietary notices from the Company Content
  • Use the Company Content for the benefit of any third party outside your organization
  • Share Your account credentials with any other person

Your Intellectual Property

By sharing Content with the Company through the Service, You grant Us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content as necessary to provide the Service.

You represent and warrant that: (i) the Content is Yours or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) sharing Your Content with us does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

User Content and Conduct

Confidentiality of User Content

The Company acknowledges that Content shared through consulting engagements may contain confidential business information. We will maintain the confidentiality of such information and will not disclose it to any third party except:

  • With Your explicit consent
  • As required by law
  • As necessary to provide the Service
  • As described in our Privacy Policy

Prohibited Uses

You may not use the Service to:

  • Violate any applicable law, regulation, or these Terms
  • Infringe the intellectual property or other rights of any person or entity
  • Transmit material that is defamatory, obscene, threatening, harassing, abusive, hateful, or embarrassing to any other person or entity
  • Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material
  • Attempt to gain unauthorized access to the Service, computer systems, or networks connected to the Service

Disclaimers and No Guarantees

Scope of Professional Service

The Company provides B2B consulting services based on extensive experience in product strategy, engineering leadership, and organizational effectiveness. You acknowledge that:

Our Services Include

  • Strategic consulting for product and engineering organizations
  • Leadership development guidance for teams and individuals
  • Organizational effectiveness assessments and recommendations
  • Research-based frameworks for team performance and management
  • Custom AI tools for specific business use cases

Our Services Do NOT Include

  • Licensed mental health treatment or clinical therapy
  • Medical advice or psychiatric care
  • Legal advice regarding employment or regulatory matters
  • Guaranteed placement, hiring, or promotion outcomes

Professional Advice

While We strive to provide high-quality, research-based guidance, You acknowledge that:

  • Implementation of any strategies or methods is ultimately Your responsibility
  • Results will depend on numerous factors outside of Our control
  • Individual circumstances and organizational contexts vary significantly

You should evaluate all advice in the context of Your specific situation and exercise independent judgment when implementing recommendations.

No Guarantees of Results

THE COMPANY MAKES NO GUARANTEES REGARDING RESULTS FROM USING OUR SERVICE, INCLUDING BUT NOT LIMITED TO:

  • INCREASED INCOME OR REVENUE
  • TEAM PRODUCTIVITY IMPROVEMENTS
  • ORGANIZATIONAL CULTURE CHANGES
  • EMPLOYEE RETENTION IMPROVEMENTS
  • CAREER ADVANCEMENT OR PROMOTION
  • CONFLICT RESOLUTION OUTCOMES

Your results may vary and will be based on many factors outside of the Company's control, including but not limited to Your organizational context, team dynamics, and external market factors.

Any testimonials or examples of results are individual outcomes and are not intended to guarantee, promise, represent, or warrant that You will achieve the same or similar results.

Forward-Looking Statements

Any forward-looking statements, projections, or estimates on the Website or in the Service's content are purely aspirational and should not be taken as guarantees of future performance.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
  • ANY DAMAGES RELATED TO:
    • YOUR USE OR INABILITY TO USE THE SERVICE
    • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
    • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS
    • IMPLEMENTATION OF ANY STRATEGIES, METHODS, OR TECHNIQUES PRESENTED IN THE SERVICE
    • BUSINESS DECISIONS MADE BASED ON THE SERVICE'S CONTENT
    • ANY MATTER RELATED TO THE SERVICE

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or $500 USD if You haven't purchased anything through the Service.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (i) Your use of the Service; (ii) Your violation of these Terms; (iii) Your violation of any third-party right, including without limitation any intellectual property, publicity, confidentiality, property, or privacy right; (iv) any claim that Your Content caused damage to a third party; or (v) any action taken as a result of any strategy, recommendation, or content obtained through the Service. This indemnification obligation will survive the termination of these Terms and Your use of the Service.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Force Majeure

The Company shall not be liable for any failure of or delay in the performance of these Terms for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes or labor disputes, embargoes, government orders, pandemics, epidemics, or any other force majeure event.

Testimonials and Case Studies

General Marketing Use

We may use Your name, company name, position, and general feedback about our services in our marketing materials, including but not limited to our Website, social media profiles, and promotional materials.

Opt-Out Process

If You wish to opt out of being featured in testimonials or case studies, You must send a written request to the contact information provided in these Terms. We will honor such requests within 30 days of receipt, except for materials already in production or distribution.

Company Logo Usage

By engaging our consulting services, You acknowledge that the Company may display Your employer's or organization's logo in our "Trusted By" section and other marketing materials to indicate that we have provided services to individuals within Your organization.

Logo Display Guidelines

  • Company logos will be used solely to indicate a professional relationship exists or has existed
  • No endorsement, partnership, or specific service details will be implied or stated alongside logo usage
  • Logos will be displayed in a factual manner without claims about specific results or outcomes
  • We will not use logos in a way that suggests organizational endorsement of our services beyond the factual relationship

Opt-Out for Company Logos

If You do not want Your employer's or organization's logo displayed in our marketing materials:

  • You must notify us in writing before or during service delivery
  • We will honor such requests within 30 days of receipt
  • This opt-out does not affect the services provided to You individually
  • You may request logo removal at any time during or after service completion

Logo Usage Rights

  • Use of company logos is based on factual business relationships and falls under fair use for factual business promotion
  • No trademark infringement is intended, and logos remain the property of their respective owners
  • Logo usage will cease upon written request or if the business relationship ends and removal is requested

Privacy Policy

We respect the privacy of our users. Please refer to our Privacy Policy (available at https://fieldway.org/privacy) which explains how we collect, use, and disclose information that pertains to Your privacy. The Privacy Policy is incorporated by reference into these Terms and is subject to change from time to time.

Data Collection and Usage

The Company collects and processes certain personal information about You to provide the Service, including but not limited to:

  • Name and email address
  • Company information
  • Payment details
  • Usage data and activity within the Service

We use analytics services, including Plausible.io, which is a privacy-focused analytics tool that does not collect personally identifiable information.

For more detailed information about our data collection and processing practices, please review our Privacy Policy.

Survival

The following sections shall survive any termination or expiration of these Terms: Intellectual Property, User Content and Conduct (Confidentiality of User Content), Disclaimers and No Guarantees, Limitation of Liability, Indemnification, "AS IS" and "AS AVAILABLE" Disclaimer, Dispute Resolution, and any other provisions that by their nature should survive termination.

Dispute Resolution

Informal Resolution

Before filing a claim against the Company, You agree to try to resolve the dispute informally by contacting us at the information provided in these Terms. We will try to resolve the dispute by contacting You via email. If the dispute is not resolved within 30 days after submission, You or the Company may proceed with filing a claim.

Arbitration

ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, OR THE BREACH, TERMINATION OR VALIDITY THEREOF, SHALL BE FINALLY SETTLED BY ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION THEN IN EFFECT, BY A SINGLE ARBITRATOR APPOINTED IN ACCORDANCE WITH SAID RULES. THE PLACE OF ARBITRATION SHALL BE MISSOURI, USA. THE LANGUAGE OF THE ARBITRATION SHALL BE ENGLISH.

Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both You and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Missouri, and You hereby consent to personal jurisdiction and venue therein.

International Users

The Service is controlled, operated, and administered by the Company from within the USA. If You access the Service from a location outside the USA, You are responsible for compliance with all local laws. You agree that You will not use the Company's content or Service in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable consulting agreements, constitute the entire agreement between You and the Company regarding Your use of the Service and supersede all prior and contemporaneous written or oral agreements between You and the Company. In the event of a conflict between these Terms and an individual consulting agreement or statement of work, the terms of the individual consulting agreement or statement of work shall control with respect to the specific engagement.

Assignment

The Company may assign any or all of its rights and obligations to others at any time. You may not assign Your rights or obligations under these Terms without the Company's prior written consent. Any attempted assignment in violation of this section shall be null and void.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: